Question in service portal

[suresh kaliappa]

Hi All , 

I've cloned 1 ootb widget and in the page where the widget is available i deleted it and inserted the copy of that widget. I captured it in update set and moved to test. But the ootb widget i deleted from page was not removed in test. 

However, I again added the ootb widget to the page in dev. After adding it i captured removing the widget from page in update set and again i deployed the update set to test. but also it still remains same. so can someone please help me how to remove the ootb widget from the page

[Bhavya11]

Hi @suresh kaliappa ,

1. Navigate to the page that the widget is on currently.
2. Control + click on the widget (or any widget on that page) and select Page in Designer.
3. Once the page loads, hover over the widget you want to remove. You should see a small trash can icon in the top right of the widget.
4. Click the trash can and then confirm you want to delete the widget. This does not delete the actual widget but only the instance of it on that page. 

Thanks,

BK

[suresh kaliappa]

I did same. But my issue is after capturing it and moved to test the ootb widget was not removed from the page. 

[Bhavya11]

while moving the update set to test instance did you observed the how many things got updated/inserted or did got any issue .

Thanks,

BK

[Ankur Bawiskar]

@suresh kaliappa 

are you sure that update set captured the correct deletion?

If my response helped please mark it correct and close the thread so that it benefits future readers.