Hi All! Need your help once again.
We have a widget on our portal that basically creates Incidents. And we have enabled "Suggestions" for the Short Description field.
And when a user types something in this field in the native view (backend), then the suggestions appear from where the user can choose something. This works well in the Native view.
However, we are unable to see this behavior while creating Incidents from the portal. We expected the typeahead or the suggestion feature to work like it does in the native view, but sadly, it isn't working.
We've resorted to using Choice field on the Short Description when we actually wanted String field with Suggestions on the portal. But this forces the user to pick a value from the dropdown no matter what, instead of giving them the liberty to enter any string.
Things I've checked/tried till now-
-glide.service_portal.enable_typeahead is set to true
-glide.service_portal.search_as_you_type_behavior is set to typeahead. Also tested with 'suggestions' as a value here, but still didn't work.
-tried using some variable attributes at the Short Description dictionary.
Currently running out of ideas. Any suggestions? Am I missing something? What can I do to enable typeahead for suggestions for Short Description string field on portal?
Thank you for your time and help!
