Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

[AakankshaB]

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the Submit button not working. The form loads correctly, but clicking Submit does not create a record, and no errors appear on the screen.

Has anyone faced this issue in Workspace (Zürich)?
Why does the Record Producer behave normally in classic UI but fail to generate a record when used inside Workspace?

Any guidance or recommended workaround would be greatly appreciated.

[SN Emy]

Here is the workaround :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2710223

[AakankshaB]

thanks  , we have tried but it is not working for catalog item and record producer .

[SN Emy]

Worked for me. Try again your configs