regarding Servicenow ticket configuration info fields

[SathigariA]

In ServiceNow CSM, when logged in to csp portal and submitted a record producer, ticket_configuration is configured for case table with info fields. so, the fields are visible in the portal page as shown in the below image. But these info fields are visible to admin role but not to sn_customerservice_consumer role.why. please help me in acheiving this.

[Mariuisd]

The info fields aren’t visible to the sn_customerservice_consumer role because they likely lack field-level read access. Even if they have table access, reference fields like Company also require read permission on the referenced table. Use Access Analyzer and field-level ACLs to confirm and grant the necessary read rights.