Request Instance can't choose release, automatically assigned to Xanadu

YilianL
Kilo Contributor

I have been trying to create a Washington DC instance, but every time I click request instance, I don't see an option for selecting a release. Instead, a Xanadu instance is created automatically. The options shown on this page did not show up for me https://developer.servicenow.com/dev.do#!/guides/xanadu/developer-program/pdi-guide/obtaining-a-pdi. Now how can I change my Xanadu instance to a Washington DC instance? I tried resetting the instance, but there was not delete option. Thank you!

 

Screenshot 2025-02-06 at 10.38.35 PM.png

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @YilianL 

The reason could be that PDIs are now available either on the Xanadu latest patch or Yokohama, which is why you are experiencing this issue again.

Unfortunately, the community may not be able to provide much help in this case, as there is no official support available for PDIs

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Dr. Atul G. - Learn N Grow Together
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