Request item order page approval details

[t venkatesh2]

Hi,

I need to add the approver details on request summery page, once the service catalog request is submitted from ESC Portal request details(ex; REQ no, RITM no. Item, delivery date etc..) will be visible to the requester. in addition to that i want to add details of the approvers whom it is currently pending.

adding the screen shot for reference.

under Stage : 

Waiting for Approval (In progress) -> under this show the approvers details like pending with xyz user..

 Fulfillment (Pending - has not started)

 Completed (Pending - has not started).
please suggest the solution.

[Ankur Bawiskar · Accepted solution]

@t venkatesh2 

no direct way to handle this.

You will have to clone the OOTB widget and make changes to it and then add that widget to your existing page.

Lot of customization and it will add technical debt to your platform.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[t venkatesh2]

@Ankur Bawiskar 

Hi thanks for the answer. yes, as you said this is customization.

ff possible, can you please provide the steps or any process to follow to achieve this requirement.

[Ankur Bawiskar]

@t venkatesh2 

you can start and let us know where you are stuck.

[t venkatesh2]

@Ankur Bawiskar 

 I was no clue where to start, I understand sc_order_status is the widget we need to clone and make the changes. but, where the exactly the changes have to do after cloned. server script/client/html?