Request item order page approval details

[t venkatesh2]

Hi,

I need to add the approver details on request summery page, once the service catalog request is submitted from ESC Portal request details(ex; REQ no, RITM no. Item, delivery date etc..) will be visible to the requester. in addition to that i want to add details of the approvers whom it is currently pending.

adding the screen shot for reference.

under Stage : 

Waiting for Approval (In progress) -> under this show the approvers details like pending with xyz user..

 Fulfillment (Pending - has not started)

 Completed (Pending - has not started).
please suggest the solution.

[Ankur Bawiskar]

@t venkatesh2 

unless you start you won't learn

you can take help of some AI tool as well for this and you should be good

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[t venkatesh2]

Hi @Ankur Bawiskar 

I have cloned the widget and modified the server-side script below is the script.

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(function() {

    data.approvers = [];

    // data.approvers = currentRecord.getDisplayValue();

    // var ritm = data.sys_id || $sp.getParameter('sys_id');

    //var ritmSysI

    var appr = new GlideRecord('sysapproval_approver');

    appr.addQuery('sysapproval', data.sys_id); // RITM sys_id

    // appr.addQuery('source_table', 'sc_req_item');

    appr.orderBy('state');

    appr.query();

    while (appr.next()) {

        data.approvers.push({

            name: appr.approver.getDisplayValue(),

            state: appr.state.getDisplayValue()

        });

    }

})();

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I can see the approver details on RITM request summary, but it is returning all approval details.
how to get the dynamic for current open RITM record. I know the query is not proper in above code.

[Ankur Bawiskar]

@t venkatesh2 

seems you are not able to get the RITM sysId properly and hence it's giving all approvers

which widget did you clone?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[t venkatesh2]

@Ankur Bawiskar 
Can you suggest how to get the current RITM approvers
widget name: sc_order_status

[Ankur Bawiskar]

@t venkatesh2 

there try to get the REQ number and then find all RITMs linked to it and then get approvers for those RITMs

request_id -> holds REQ sysId

So you can enhance accordingly

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