Result of navigation url to taxonomy topics

Tharuni
Tera Contributor

Hi , 

I am reaching out for assistance with navigating the URL of taxonomy topics in the ASC portal. I have successfully implemented a search function that yields results.

Tharuni_0-1723116845192.png

 

However, when i click on the link, it redirects to the backend view of taxonomy topics rather than displaying the intended records.

Here is a brief overview of the steps i have taken:

1. Created an indexed source and linked it to the search profile.

2. Established a new EVAM configuration and action assignment.

3.Followed the instruction provided in community articles. https://www.servicenow.com/community/intelligence-ml-articles/changing-the-ai-search-navigation-on-e... 

 

Despite these efforts, the issue persists. Anyone please help me identify where the problem might be occurring and suggest any potential solutions.

Thanks in advance.

 

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