Retire button not visible in SOW/knowledge center in KB article also we upgraded to AUS.

[SatishSuray]

Retire button not visible in SOW in KB article. how to get back also there is property "glide.knowman.enable_article_replacement_on_retire" I have enabled it, even i could not find the button.

[Ankur Bawiskar]

@SatishSuray 

see docs for any changes in Australia

Retire a knowledge article 

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[Ankur Bawiskar]

@SatishSuray 

check this

Knowledge Article "Retire" UI action missing in SOW 

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[Dr Atul G- LNG]

Hi @SatishSuray 

Summary of Retire a knowledge article

This feature enables knowledge base owners, managers, and administrators to retire knowledge articles through a designated retirement workflow.Retiring an article removes it from search results on the Knowledge homepage and portal, while still allowing certain roles to view it.The retirement process supports approval workflows and the option to specify a replacement article that redirects users automatically.

How to Retire a Knowledge Article

• Retirement is initiated by selecting the Retire option while editing an article, triggering the associated retirement workflow.
• Only knowledge administrators, knowledge managers, and the latest publisher of a versioned article can retire it. Contributors and candidates cannot retire articles.
• If approval is required, the article enters a pending approval state before final retirement.
• Retired article numbers are not reusable.
• Retiring a parent article does not automatically retire its translated child articles.

Replacement Article Feature

• You can specify a replacement article when retiring an article; users accessing the retired article are redirected to the replacement with a notification message.
• If no replacement is provided, a “Knowledge record not found” message appears.
• This replacement feature is enabled by default for new users via the glide.knowman.enablearticlereplacementonretire system property, which must be enabled manually for existing or upgraded users.
• The replacement feature is not supported in the classic workspace; retiring there only retires the article without replacement.
• Retiring with replacement returns HTTP status 301; without replacement returns 404.

Viewing and Repurposing Retired Articles

• Only administrators and knowledge administrators can view retired articles.
• Retired articles can be republished by administrators to reuse them.

Deleting a Knowledge Article

• Administrators can delete published articles by selecting Delete on the article record.
• If the Delete button is not visible, it can be accessed via the more actions menu.

Initiate the retirement workflow to retire a knowledge article. Knowledge base owners and managers can view articles after they are retired but cannot search for retired articles on the Knowledge homepage and portal.

A knowledge article has an associated retirement workflow, similar to the publishing workflow. This allows administrators to configure these workflows, defining an approval and review process for retiring knowledge if appropriate.

When editing an article, select Retire. This launches the retirement workflow associated with that article. Only knowledge administrator, knowledge manager, and the latest publisher of the versioned knowledge article (not available for kcs_candidate or kcs_contributor) can retire a knowledge article. For more information, see Retire a versioned article. If the article requires approval prior to retirement, the article goes to a pending approval state, and the workflow either finishes when approved or cancels if rejected by an approver. The article number associated with the retired article is not available for reuse. For information on the status of a knowledge article see Knowledge article states.

Note:

• Only administrators and knowledge administrators can view the retired knowledge articles. To reuse a retired article, administrators and knowledge administrators can republish the article. For more information, see Republish a retired article.
• An article and its translations have a parent-child relationship. Retiring a parent article does not automatically retire all its translated child articles.

You can provide a replacement article while retiring a knowledge article. When the retired article is accessed, the user is automatically redirected to the replacement article with the display message The article KBxxx is retired and has been replaced with the knowledge article KBxxx. If no replacement article is available, the page displays the message Knowledge record not found. The retire with replacement feature is not supported on classic workspace. By default, the glide.knowman.enable_article_replacement_on_retire system property is set to true for new users, to provide a replacement article for a retired article. Set the property to true manually so existing and upgraded users can view and use the feature.

Note:

• Article with replacement returns a 301 code.
• Article without any replacement returns a 404 code.
• The retire action on classic workspace will just retire the article and not provide a replacement irrespective of the setting of glide.knowman.enable_article_replacement_on_retire.

Delete a knowledge article

Users with the admin role can delete a published knowledge article. On an article record, select Delete. If the Delete button isn't displayed, select the more actions icon , and then select Delete.

[Tanushree Maiti]

Hi @SatishSuray 

1) Refer KB: KB2817603 Knowledge Article "Retire" UI action missing in SOW 

Resolution

For immediate resolution, the 'Order' of the non working layout can be set to a higher value, such as 100. In the ServiceNow platform, the lower 'Order' value takes precedence when deciding which layout needs to be rendered

This is not an issue with declarative actions but instead is a configuration issue due to two different applications (Knowledge Center and Knowledge Capabilities in UI Builder) setting a layout on the same table with a different set of actions and but neither being restricted to a specific experience.

2) Refer: KB0858571 'Retire' UI action on article is not visible to the user with the 'knowledge_manager' role 

3) KB2809025 Retire button is not showing in workspace ex: AskHR workspace