roles for attachments related to transaction error in servicenow

[GANDAM DEEPIKA]

After clicking on a small “paperclip”/attachment icon on the form, we are getting transaction error for create gst case as shown in screenshot.

[KrishnaMohan]

Hi @GANDAM DEEPIKA ,

I believe, It's not roles issue. something is running  in background (like business rules, script includes..)when you click attachment icon.   If you are adding attachment, check size of attachment, sometimes large size of attachment take time to upload.

Let's wait for response from experts.

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

[Bhuvan]

@GANDAM DEEPIKA 

Check if there are any ACL restrictions on sys_attachment table. It is possible issue is not related to attachment and you have Scripts that are not optimized resulting in the error

Check below thread for more details,

https://www.servicenow.com/community/csm-forum/timeout-application-manager/m-p/2945730

Troubleshoot what is causing time out error and fix it.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan