SCTASK not getting in a RITM.

[mathewirene]

Hello,

I received an incident stating that for a particular RITM raised under the catalog item-Leaver/Offboarder, RITM cannot be  closed due to missing SCTASK. I created the request for same catalog item in UAT and it is creating SCTASK there. I checked the flow used here. Seems to be same in both UAT and prod. I also impersonated the user and created the task in uat then also the SCTASK is created. I checked for few roles as well. seems to be fine. I do not know where do i check and troubleshoot this to investigate further. when i checked the flow context under related list of the RITM  in the PROD it is showing 'Artifact not found' but whereas in UAT it showed the execution details.

[Bhuvan]

@mathewirene 

Check below knowledge article and see if tasks are not created because of this,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778521

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Rafael Batistot]

Hi @mathewirene 

this article might help you 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2100258