Seeking Guidance on Career Transition – ServiceNow Admin vs. ServiceNow QA

TanujaL59105918
Tera Contributor

3 hours ago

Hi ,

 

I have been working as a System Engineer for the past 4.7 years, primarily handling ServiceNow ticketing and support activities. However, due to limited growth opportunities in my current project, I am looking to transition into a more technical role within the ServiceNow ecosystem.

I am currently exploring two career paths:

  1. ServiceNow Administrator
  2. ServiceNow QA / Testing, focusing on ATF (Automated Test Framework).

I have started learning ServiceNow Fundamentals and exploring ATF to build my technical skills. However, I am a little confused about which path would be better to pursue in terms of career growth, learning opportunities, and future prospects.

It would be really helpful if anyone with experience in these areas could share their suggestions or guidance on which path I should choose.

Your advice would mean a lot and help me make a better career decision.

Thank you in advance for your support.

 

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4 REPLIES 4

Tanushree Maiti
Tera Patron

3 hours ago

Hi @TanujaL59105918 

 

I would recommend starting with the ServiceNow Administrator role if you get chance to work within the ServiceNow ecosystem. As you gain experience, if you develop an interest in pursuing a QA role, you can always explore that opportunity and transition into it later.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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SohamTipnis
Mega Sage

2 hours ago

Hi @TanujaL59105918,

 

Welcome to the ServiceNow family!!!🎉✨

 

 

You can simply start by watching the micro-certification called "Welcome to ServiceNow."

You can also start to watch tutorials from YouTube as well as refer to the ServiceNow University and ServiceNow documentation.

 

Welcome to ServiceNow Micro-Certification:

https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...

 

ServiceNow Docs: https://www.servicenow.com/docs/

ServiceNow University: https://learning.servicenow.com/now/lxp/home

 

YouTube:

https://www.youtube.com/watch?v=MsUtp2ggmdE

https://www.youtube.com/watch?v=taqxhDoxdoI&t=2s&pp=ugUHEgVlbi1VUw%3D%3D

 

Don't worry, you're on the right track; you will get there soon!!!! The destination is not that far; just believe in yourself!!! 🎊🎉

 

 

IT Service Management 

IT Service Management (ITSM) Implementation 

 

 

All the best, enjoy!!!😉

 

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌😊

 

 

Regards,
Soham Tipnis
ServiceNow Developer Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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Sandesh Powar
Tera Guru

2 hours ago

Hi @TanujaL59105918 ,

Here are some useful resources to help you get started with both career paths.

1. ServiceNow Administrator

2. ServiceNow QA – Automated Test Framework (ATF)

My suggestion: Start with Administration Fundamentals and practice the concepts in a Personal Developer Instance (PDI). Once you are comfortable with the platform, start learning ATF and build automated test cases for forms, catalog items, and workflows.

These resources should give you a good starting point.

All the best!

Hope this helps! If this resolves your issue, please mark the response as helpful and accept it as the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

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Aditya_hublikar
Giga Sage

an hour ago

Hello @TanujaL59105918 ,

 

Welcome to servicenow community 😀 .

 

 

You can start with practicing in Servicenow PDI .  

 

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

  • Application Navigator, Banner, Content Frame (UI16)

  • Explore Forms and List Views

  • Company Branding and changing the Welcome Page

  • Context Menu (what it is and its types)

  • Breadcrumbs and how they work

Next, move on to data modeling basics:

  • Table and Field creation

  • Table dependencies and Table Extensions

  • Field types

  • Views

  • Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

  • Reference Qualifiers

  • Dot-walking

  • UI Policies

  • Dictionary Overrides

  • ACLs

  • Priority Lookup

  • Difference between Configuration vs Customization

Then understand data movement and backup concepts:

  • Update Sets (how to take backup of your work)

  • Update Set transfer methods

  • Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

  • Incident

  • Problem

  • Change

  • Request

And then deep dive into the Development part.

 

CSA is the basic and most important certification for ServiceNow beginners

Main topics to focus on:

  • Platform UI and navigation

  • Tables, fields, forms, and list views

  • Users, groups, and roles

  • Basic ITSM concepts

  • UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

  • Practice each topic in your Personal Developer Instance (PDI)

  • Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured 

 

 

Try to spend 2-3 hours daily  on community which will help you understand different real  time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

 

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

 

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

 

 

 

Here are few thread that you can refer for interview question  :

 

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

 

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

 

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

 

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

 

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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