Service Portal duplication issue

vidyajadhav
Tera Contributor

‎07-23-2025 05:47 AM

Hi Team,

 

I have created the Help portal as per SP portal configuration, i changed few settings but it still remains the same. Whatever changes I am doing in Help portal, it is getting reflected to SP portal as well. Please suggest which configuration needs to be change to make it different.

Help Portal:

vidyajadhav_0-1753274774277.png

 

Service Portal

vidyajadhav_2-1753274831982.png

 

 

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7 REPLIES 7

J Siva
Tera Sage

‎07-23-2025 07:09 AM

Hi @vidyajadhav 

I don't see any screenshots. Could you share them again?

Regards,

Siva

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vidyajadhav
Tera Contributor
In response to J Siva

‎07-23-2025 07:14 AM

@J Siva 

 

 

vidyajadhav_2-1753280000693.png

 

vidyajadhav_3-1753280066310.png

 

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J Siva
Tera Sage

‎07-23-2025 07:17 AM

@vidyajadhav 😐this is what I'm seeing..

Screenshot_20250723-194624.png

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vidyajadhav
Tera Contributor
In response to J Siva

‎07-25-2025 05:55 AM

@J Siva I had created help portal by copying the page index from SP portal. My issue is whatever changes I am doing on Help portal its reflecting on Service Portal as well. I want to break the similarity between them. Changes i am doing should not dummy on sp portal. what configuration needs to be done on portal level.

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