ServiceNow Target v/s Actuals
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‎12-27-2024 02:58 AM
Is there a way to create a report in ServiceNow that compares my target versus actual achievements? For instance, if my INCIDENT SLA Target is 90% and I achieved 88%, how can I display this in a report?
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‎12-27-2024 04:33 AM
Hi @mayurelbhar
So what you said, 90% is your KPI and what you received is actual. What exactly do you want to achieve? You can create a KPI of 90% and then run a report in SLA and see where SLA is 90% or less.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-27-2024 06:32 AM
Hi Atul,
That was an example. My question is related to the visualization and I have found my answer. What I want achieve is possible with the performance analytics subscription.
I appreciate your response though! Thank you!
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‎12-27-2024 09:54 AM
Hi @mayurelbhar
Yes, you can achieve this via PA , create KPI and then with indicators and other reports you can get the records.
Good luck mate, Keep sharing your knowledge.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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