ServiceNow Target v/s Actuals

mayurelbhar
Kilo Contributor

Is there a way to create a report in ServiceNow that compares my target versus actual achievements? For instance, if my INCIDENT SLA Target is 90% and I achieved 88%, how can I display this in a report?

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @mayurelbhar 

 

So what you said, 90% is your KPI and what you received is actual. What exactly do you want to achieve? You can create a KPI of 90% and then run a report in SLA and see where SLA is 90% or less.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi Atul, 

 

That was an example. My question is related to the visualization and I have found my answer. What I want achieve is possible with the performance analytics subscription. 

I appreciate your response though! Thank you!

Hi @mayurelbhar 

Yes, you can achieve this via PA , create KPI and then with indicators and other reports you can get the records.

 

Good luck mate, Keep sharing your knowledge. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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