Task 05: Create Related Records

[nicoleowens]

As per the ITSM implementer fundamentals (Yokohama) can someone let me know what i am doing wrong in task 05.

I went to the incident i created in task 04.

I assigned to the correct user and group.

I updated from email to the above.

I have created the change request in related records. However, how do i set it to priority 1-critical?

This is the only thing i can say i have not done. Please help

[Dr Atul G- LNG]

Open the change record, and you can manually change the priority as well. Click on the change number from the screenshot above, and update the priority

[nicoleowens]

There is no priority field on the change record.

[GlideFather]

@nicoleowens you must add that field on the form or change it in list view, see my answer above in this thread

[GlideFather]

Hi @nicoleowens,

Priority is auto-calculated as per values in Urgency and Impact, so update these two fields to 1 and it will calculate Priority to 1 as well.

It's not possible to update the Priority directly