Task 05: Create Related Records

[nicoleowens]

As per the ITSM implementer fundamentals (Yokohama) can someone let me know what i am doing wrong in task 05.

I went to the incident i created in task 04.

I assigned to the correct user and group.

I updated from email to the above.

I have created the change request in related records. However, how do i set it to priority 1-critical?

This is the only thing i can say i have not done. Please help

[GlideFather]

@nicoleowens sorry that was for Incident, for change requests, do it as below:

Click the Personalisation icon, then type Priority and mark the button, it will add it to the right bucket, move it where you want to:

And then you will see the Priority column, where you just double click the particular record, then double on the field, select value and confirm:

[GlideFather]

@nicoleowens or the fastest way is to access the CHG by copying the change request number into the search box and select "Global" to access it in backend, not Workspace and there the field is available to edit:

[nicoleowens]

Hello @GlideFather ,

This has yet to work because on my change record, there is only and impact field. I also cannot configure a form layout on Service Operations Workspace

[Dr Atul G- LNG · Accepted solution]

Ho @nicoleowens 

To add the Priority field on the SOW form:

1. Open a change record in Active view.

2. Switch the view to SOW.

3. Right-click on the form header to open the context menu.

4. Select Configure → Form Layout.

5. Move the Priority field from the left (available fields) to the right (selected fields).

6. Save the changes.

7. Return to the SOW form and verify that the Priority field is visible.

[nicoleowens]

This has worked.