Task 05: Create Related Records

[nicoleowens]

As per the ITSM implementer fundamentals (Yokohama) can someone let me know what i am doing wrong in task 05.

I went to the incident i created in task 04.

I assigned to the correct user and group.

I updated from email to the above.

I have created the change request in related records. However, how do i set it to priority 1-critical?

This is the only thing i can say i have not done. Please help

[Dr Atul G- LNG]

Hi @GlideFather 

In Change, it is different — we can update the priority directly, as there isn’t a priority lookup available for Change.

[GlideFather]

@Dr Atul G- LNG you're right, I overlooked the fact it was a change request... what I described is for incident...

Also, your screenshot is from backend native UI, they are trying it in SOW and OOTB there's no Priority field on the form...

[Dr Atul G- LNG]

Hi @GlideFather 

The question isn’t about the field being on the form or not, it’s about the priority . What was shared applies to the native view, and I assume the labs are still on the native view, not on SOW

[GlideFather]

@Dr Atul G- LNG Native UI or SOW 🤷🏻 It's been a while since I took it and don't remember anymore but I saw the CHG in SOW in the author's first post... so that's why I replied whar I replied 😁

[Dr Atul G- LNG]

Accepted @GlideFather  , my mistake.