Task 05: Create Related Records

[nicoleowens]

As per the ITSM implementer fundamentals (Yokohama) can someone let me know what i am doing wrong in task 05.

I went to the incident i created in task 04.

I assigned to the correct user and group.

I updated from email to the above.

I have created the change request in related records. However, how do i set it to priority 1-critical?

This is the only thing i can say i have not done. Please help

[Bhuvan]

@nicoleowens 

Go to change_request.LIST from Application Navigator and search the Change number in classic UI view,

Update Risk to High and Impact to High and save the record, Change Priority will be reflecting as P1 - Critical

Correction : Update the priority field directly as Change Request priority is set directly out of box and not derived from Priority Lookup Rules.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[nicoleowens]

It has not worked.

[Bhuvan]

@nicoleowens 

Can you share the link for this module or lab section ?

I am not able to find it in Now Learning. As per your screenshots, you are creating a emergency change and trying to set Priority - 1 Critical. Open the Change record from change_request table and it would allow to set the Priority directly

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[nicoleowens]

Learning Course - ServiceNow University

[Bhuvan]

@nicoleowens 

Thanks for the link, happy learning !

Thanks,

Bhuvan