Task 05: Create Related Records

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nicoleowens
Tera Expert

2 weeks ago

As per the ITSM implementer fundamentals (Yokohama) can someone let me know what i am doing wrong in task 05.

nicoleowens_0-1756211013227.png

I went to the incident i created in task 04.

nicoleowens_1-1756211079390.png

I assigned to the correct user and group.

nicoleowens_2-1756211142723.png

I updated from email to the above.

nicoleowens_3-1756211214264.png

I have created the change request in related records. However, how do i set it to priority 1-critical?

This is the only thing i can say i have not done. Please help

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nicoleowens

2 weeks ago

Ho @nicoleowens 

To add the Priority field on the SOW form:

  1. Open a change record in Active view.

  2. Switch the view to SOW.

  3. Right-click on the form header to open the context menu.

  4. Select Configure → Form Layout.

  5. Move the Priority field from the left (available fields) to the right (selected fields).

  6. Save the changes.

  7. Return to the SOW form and verify that the Priority field is visible.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nicoleowens

2 weeks ago

Now do the following:

  1. Open the change record and set the Priority to 1.

  2. Go back to the SOW record and reload/refresh it – the change should reflect as shown in the screenshot.

  3. Click on the three dots (â‹®) menu for further options.

 

DrAtulGLNG_0-1756280380924.png

 

add priority field.

DrAtulGLNG_1-1756280413510.png

 

and try to validate the task

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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