Taxonomy Description formatting

NelishaJ
Tera Contributor

4 hours ago

Hi,

I'm having issue with the description in taxonomy. I'm not able to make the formatting in description. Only plain text is coming. No paragraph changing, bold and all.

If anybody's aware about it. Please assist.

 

Thanks

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M Iftikhar
Mega Sage

4 hours ago

Hi,

This is a known behavior in the Taxonomy Management interface. The Description field in Taxonomy (and many other administrative tables in ServiceNow) is a standard string field that only supports plain text. It does not provide a rich text editor (RTE) for formatting like bold, paragraphs, or bullet points.

If you need to display formatted content (e.g., in a Portal or Service Catalog), you have a few options:

  1. Use a Rich Text Variable:

    • If the taxonomy is being used in a Catalog Item or Record Producer, consider using a Rich Text type variable instead. These support full RTE formatting.

  2. Use a UI Macro or Widget:

    • For portal displays, you can create a UI Macro or custom widget that interprets simple markup (like Markdown) stored in the description field and renders it with formatting.

  3. Custom Rich Text Field:

    • You could extend the table and add a new field of type Rich Text (HTML). Then use this field instead of the standard description.

  4. Client Script (Admin-Only):

    • If formatting is only needed for admins, a client script could potentially enhance the form view with a rich text editor, but this is complex and not generally recommended.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

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