Trouble Sending Email via Flow Designer in ServiceNow PDI with Outbound Mail Enabled

VenkatesanR
Tera Contributor

I would like to ask a question regarding sending mail using the Send Email action in Flow Designer on my ServiceNow Personal Developer Instance (PDI). I have already enabled outbound mail in the email properties and configured an SMTP account (for example, using smtp.gmail.com with app password as recommended). Despite this setup, I am encountering issues or would like clarification on the correct process or troubleshooting steps.

 

 

  • Given the above configuration, are there any additional steps, settings, or known limitations specific to using the Send Email action within Flow Designer on a PDI, especially with Gmail SMTP? Are there common troubleshooting tips if the Send Email action does not send mail, despite the configuration appearing correct?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @VenkatesanR 

 

Follow this link to set up gmail in PDI:

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @VenkatesanR 

 

Follow this link to set up gmail in PDI:

 

https://www.servicenow.com/community/developer-forum/solution-how-to-configure-email-account-in-serv...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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