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08-07-2025 12:20 AM
I would like to ask a question regarding sending mail using the Send Email action in Flow Designer on my ServiceNow Personal Developer Instance (PDI). I have already enabled outbound mail in the email properties and configured an SMTP account (for example, using smtp.gmail.com with app password as recommended). Despite this setup, I am encountering issues or would like clarification on the correct process or troubleshooting steps.
- Given the above configuration, are there any additional steps, settings, or known limitations specific to using the Send Email action within Flow Designer on a PDI, especially with Gmail SMTP? Are there common troubleshooting tips if the Send Email action does not send mail, despite the configuration appearing correct? 
Solved! Go to Solution.
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08-07-2025 07:14 AM
Hi @VenkatesanR
Follow this link to set up gmail in PDI:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
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- Subscribe to RSS Feed
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08-07-2025 07:14 AM
Hi @VenkatesanR
Follow this link to set up gmail in PDI:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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