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08-07-2025 12:20 AM
I would like to ask a question regarding sending mail using the Send Email action in Flow Designer on my ServiceNow Personal Developer Instance (PDI). I have already enabled outbound mail in the email properties and configured an SMTP account (for example, using smtp.gmail.com with app password as recommended). Despite this setup, I am encountering issues or would like clarification on the correct process or troubleshooting steps.
Given the above configuration, are there any additional steps, settings, or known limitations specific to using the Send Email action within Flow Designer on a PDI, especially with Gmail SMTP? Are there common troubleshooting tips if the Send Email action does not send mail, despite the configuration appearing correct?
Solved! Go to Solution.
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08-07-2025 07:14 AM
Hi @VenkatesanR
Follow this link to set up gmail in PDI:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
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- Subscribe to RSS Feed
- Permalink
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08-07-2025 07:14 AM
Hi @VenkatesanR
Follow this link to set up gmail in PDI:
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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