Unable to login to the instance

[HansikaM]

My developer instance https://dev230501.service-now.com/  I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing 

Verify your identity

Enter the code sent to your email adXXX@example.com

but this is not my email 

can anybody help me to get my instance back.

[Bhuvan]

@HansikaM 

Login to developer portal and login with your registered email ID used for instance

https://developer.servicenow.com/dev.do#!/home

Go to Manage instance section and launch the PDI from there and it will auto-populate the credentials. You can make a note of credentials and use it as well.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@HansikaM 

Screenshots for reference

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nikhil Bajaj9]

Hi @HansikaM ,

Navigate to developer.servicenow.com, login and wait for "Start Building" to be enabled. Once enabled- click on it and see you will be on your PDI. In case if it will send any code to your email- entyer that code and see. Follow these steps and share feedback.

[SD_Chandan]

 Hi @HansikaM ,

Try to launch from home 

or else go to manage instance 
release existing instance and request for new instance.