Unable to login to the instance

[HansikaM]

My developer instance https://dev230501.service-now.com/  I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing 

Verify your identity

Enter the code sent to your email adXXX@example.com

but this is not my email 

can anybody help me to get my instance back.

[Dr Atul G- LNG]

Hi @HansikaM 

It's better to reset instance if there's no data loss on your end. A screenshot has already been shared by the expert. @SD_Chandan  @Nikhil Bajaj9  @Bhuvan  

[M Iftikhar]

Hi @HansikaM,

This usually happens if your Personal Developer Instance (PDI) has expired/reassigned or the registered email was changed. Please try the following steps:

1. Login to the Developer Portal  https://developer.servicenow.com/dev.do#!/home
   Sign in with the same email ID you used when requesting your instance.
   
   

2. Check Manage Instance

   

3. If the instance is not listed that means it was reclaimed due to inactivity. In this case, release the old one and request a new instance
   
   

There’s also a related discussion: https://www.servicenow.com/community/developer-forum/restoring-developer-instance/m-p/1653162?  where other developers faced the same issue.

Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.

[svirkar420]

Hi @HansikaM , It seems like you had enabled multi factor authentication or not I had the same problem as you do when MFA was not introduced for the PDI so for your PDI and you have been locked out somehow. Unfortunately there is no way out of this as the email address given is a dummy email address. 

Workaround- You will have to release the PDI from developers landing page and get a new one. Resetting also won't help.

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users and readers as well.
Best Regards.
Saurabh V.