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Unable to recieve approval email

prastuti
Tera Contributor

User is not recieving the email for the approval but getting it on portal . is it is a servicenow issue or outlook 

5 REPLIES 5

@prastuti 

in email logs does it show that person's email in recipient?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader