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Unable to Reset Password for Dev Instance Due to MFA Phone Number

NickG1644158147
Kilo Contributor

4 hours ago

I’m unable to reset the password for my ServiceNow developer instance (dev317629.service-now.com) because the MFA phone number on my account is incorrect.

 

The current number on file (90474058550) is a business landline and cannot receive SMS verification codes. Please help me update my MFA phone number to 9043152805 so I can receive the verification code and complete my password reset.

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1 REPLY 1

Tanushree Maiti
Kilo Patron

2 hours ago

Hi @NickG1644158147 

 

Option 1:  try with all alternative options

refer:  https://www.servicenow.com/community/csm-forum/unable-to-access-developer-instance-prompting-for-pas...

 

Option2 :

Check this post : using postman, you can turn off MFA for your user.

 https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

 

unfortunately this articles are not for PDI

Reset _admin Multi-factor Authentication (MFA) with Service Catalog

Reset User Multi-factor Authentication (MFA)

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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