Uninstalled Application still showing in My Company Applications

[soumyadeep10]

Hi all,
There is a custom application that I built through ServiceNow studio. I uninstalled it from my instance, but it has been more than 2 hours and it is still being shown as 'Installed' in 'My Company Applications' whereas it was successfully deleted. None of the files within it exist in the system anymore but still I'm having this issue in My Company Applications.

[Ankur Bawiskar]

@soumyadeep10 

sometimes the associated files/records don't get deleted and hence it still shows

Applications are showing in both "Not installed" and "In development" and the install option is brok... 

check "sys_remote_app" and if you find entries there for your app then delete and check

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[bcrepeault]

Hi Ankur, in my case, you had the solution. The record however cannot be deleted, the delete option is grayed out. I'm going to try deleting it with a script, see what happens.

[bcrepeault]

No, that record appears impossible to delete and probably rightfully so: it represents the app as it exists in our company repo. My only problem is that I uninstalled the app, but it's still showing as installed in the My Company Applications screen. I don't know what record is responsible for this "installed" state, but it's wrong.

[LaShandraS]

Hi @soumyadeep10 

Did you ever get this resolved? If so, what's the fix? We have uninstalled a custom app from our UAT instance but it still shows listed under installed. When you select the record however it shows "Record not found".

[Aylee Andersen]

I had the same issue and ended up creating a Support Case. They told me to run the following as a global background script in my instance: 

new AppManagerCache().deleteAllCache();

After I ran that function, I went back to "My Company Applications" and reloaded the page. It worked fine after that!

@soumyadeep10 @LaShandraS Hope that helps!