User not able see the choices under list collector variable in service catalog

sunil10
Tera Contributor

4 weeks ago

I’m facing an unusual issue with a list collector field in a Service Catalog form. The field refers to a custom table (u_firewall) that contains 10 records. These records are fully visible to an Admin user. However, for other users, the list collector displays “No match found.”
I have confirmed that the affected user has both the ITIL role and the u_firewall_user role (created during table setup). The user can view the table and its data in the native UI without any issues, but in the catalog form, the list collector still shows “No match found.”
What could be causing this discrepancy?

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Rafael Batistot
Tera Sage

4 weeks ago

Hi @sunil10 

This is a list of possible causes that why this behaver

  1. Table ACLs restricting read access in the Service Catalog context

  2. Reference qualifier on the list collector filtering out records

  3. User Criteria applied on the catalog item or variable

  4. Catalog Client Scripts or UI Policies dynamically filtering the list collector

  5. Data Policies or dictionary attributes limiting visibility

  6. Role or permission differences between native UI and catalog context

  7. Impersonation differences affecting data visibility

 

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