Hello everyone,
I’m facing an issue with a user who has the snc_external role. The user is unable to post comments through the Journal Input field (e.g., Additional comments / Work notes), but is still able to update the record normally using the “Update” button on the form.
We assigned the external user both the snc_external role and an additional custom role required by our application.
For the Journal Input field ACL, we only included the custom application role and did not include snc_external, because we do not want all external users (who also have snc_external) to access or use this part of the application.
What possible solutions or workaround options are available for this situation?
