virtual agent

SAHITHIN
Tera Contributor

‎03-11-2025 06:06 AM

Hi team ,

I need a help on this , Need to raise general service request from virtual agent (its oob topic need to configure it )catalog item .Please let me know if everyone known about it .

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-11-2025 06:09 AM

Hi @SAHITHIN 

 

Did you enable that topic or where you stuck. As it is OOTB so you can use it. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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SAHITHIN
Tera Contributor

‎03-11-2025 06:19 AM

after this the flow is not working .

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SAHITHIN

‎03-11-2025 06:21 AM

Hi @SAHITHIN 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953125#:~:text=Cause,configu....

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-11-2025 06:19 AM

@SAHITHIN 

you cannot edit OOB virtual agent topic.

You can duplicate that and then make changes to it as per your customer requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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