Voice realtime transcript component on CSM/FSM workspace
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5 hours ago - last edited 5 hours ago
Dear all,
We are developing a connector for ServiceNow Voice
We are saving the realtime transcript coming from the telephony provider on the ServiceNow conversation through this API.
When we are using Operation Workspace, we can see the conversation component with the transcript. (ServiceOperation workspace.png)
But when I am using the CSM/FSM Workspace, I don't see the conversation component and just see the transcript field when the interaction is marked as closed. (CSM workspace.png and CSM workspace2.png)
Is there anything we need to do to see this conversation component on CSM/FSM Worskapce ? Should I update the workspace through Studio or should I specify somewhere some properties ?
Could you help me about this ?
Best regards
David
