Welcome to ServiceNow Simulator Stuck on Terminated (0 instances remaining)
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a week ago
"Hi, I am currently stuck on Task 4 of the 'Micro-Certification - Welcome to ServiceNow (Zurich)' course. My simulator instance status is showing as 'Terminated' with 0 instances remaining.
I have tried unenrolling and re-enrolling in the course multiple times, but the 'Request Lab Instance' button remains greyed out and will not open. Could an administrator please reset my simulator allocation or provision a new lab instance for me? Thank you!"
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a week ago
HHi @InapakollaSiva
There appears to be an issue with lab instance. Since your lab instance has already been terminated, there is very little that can be done from your side.
I recommend logging a case through Now Learning under the Help Center. The support team will be able to review the issue and guide you on the available options.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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a week ago
- You are likely allowed a maximum of 2 running instances across all courses.
- Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot
- Once a lab instance is marked as Terminated, it cannot be restored or reactivated. Any data or configurations stored in that instance are no longer accessible.
- To continue with the course, you’ll need to request a new lab instance and proceed using the newly created environment.
If it is you lab instance in Servicenow University and if you are unable to find in which other 2 course - you already requested lab instance, You can take Now learning support help.
Raise a case to Now Learning support.
https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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a week ago
Hi @InapakollaSiva,
ServiceNow will allow to use 2 lab instances for the entire courses.
Check if you have already an instance is opened for any other course. If so, terminate the instance and so that you will get a new lab instance.
If you are unable get to know, raise a case in the Help Center.
