When record created in custom table from Interaction "Create request" UI action,

[jitendra2]

When record created in custom table from Interaction "Create request" UI action from Service Operations Workspace, the interaction doesn't gets attached to the record created in custom table. But when record created in the request table it gets attached to the interaction.

Could anyone please help to resolve this 

Thanks.

[Ankur Bawiskar]

@jitendra2 

when you create incident, etc from Interaction an entry is made into the "interaction_related_record" table

Is that not happening for REQ table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jitendra2]

It works for the REQ table but i have a custom table where it creates the record via record producer. In that case the entry did not made into the "interaction_related_record" table.

[Ankur Bawiskar]

@jitendra2 

how are you creating record into custom table via interaction?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jitendra2]

In Interaction we have "Create request" ui action, once will click on that it redirects to the catalog item page from where we can select the catalog item(Record Producer) which creates the record in custom table.