why xmatters is integrated with servicenow in most organizations

[VN1]

why xmatters is integrated with servicenow in most organizations

[Dr Atul G- LNG · Accepted solution]

Hi @VN1 

The primary reason to use Xmanter is that it’s available on the ServiceNow Store and is mainly used for on-call scheduling. It’s also easy to use and configure.

Key features

· Automatically engage the correct on-call resource via push, SMS, email, or voice calls with actionable response options that drive resolution processes forward.

· Auto-create ServiceNow tickets with data insights from your monitoring tools.

· Invite on-call resources across multiple teams to a conference call or targeted chat room via integrations to HipChat and Slack with context from the ServiceNow ticket.

· Return status updates, priority changes, and chat room activity back into ServiceNow for tracking.

· Synchronize your ServiceNow users and groups with xMatters so your on-call schedules and escalations always stay up-to-date with the latest staffing changes.

[Bhuvan]

@VN1 

Thanks for marking my earlier post helpful and accepting as solution. For strange reasons, the post had been moved to draft status even when it is showing in notifications for helpful and accepted as solution. I had re-posted again for reference.

If you found my post helpful, please mark as helpful and accept the solution.

Thanks,

Bhuvan