Even if a Customer Order is Approved, the state becomes Acknowledged and does not become In-progress

[Satoshi Abe]

I have updated Sale and Order Management for Telecom (SOMT) to the latest release (FY24Q4).
After that, I had issues (e.g. Fallout Occurrence) in my instance, so I repaired the Order Management application and now the order state becomes "Acknowledged" and does not become "In-progress" after I approve a Customer Order.

I am facing this issue with the “VPN Package” which is OOB demo data. Therefore, I thought it was a compatibility issue between applications and plugins, and repaired all SOMT applications, but the situation did not improve.

Is there a solution to this issue?

[ShashankInamdar]

Hi @Satoshi Abe , Here's what I see in my instance -

I tried both from the TMF API and from the workspace. 

Sorry, this does not solve your problem. But I see this working ok.

Can you check and confirm that the Offering has a Product Specification mapped to it in your instance?

[Satoshi Abe]

@ShashankInamdar 

In my environment, the State of Order is Acknowledged.

Previously, the State was In progress, but this problem was caused by Repairing with the latest version of the Order Management application.

One thing I am noticing is that the "decomposition_status" of the Order Line Item is set to "not_relevant" and the Flow “Process Telecom Order Line Item” is not being triggered.

[ShashankInamdar · Accepted solution]

@Satoshi Abe Thank you, that was a good set of information.

I checked and found that there is a system property - "enable_prod_invt_for_order_management" which controls whether OM creates Product Inventory or only Sold Product.

This is by default set to 'false' but set to true when you install the plugin 'com.sn_om_tmt'.

I was able to reproduce the scenario by setting the flag to false.

On your instance, please check if the plugin is installed and the whether the property is false.

[Satoshi Abe]

@ShashankInamdar 

I resolved this issue with your answer. Thank you so much!