Resolved! Defining the contracts and agreements for the customers
I recently started working with SOM, and now I need to define contracts and agreements for customers. Is there a proper way to handle this?
Forum Posts
Product Offerings in Contract Not Shown
Hi, I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the...
Update records using MRVS and Record Producer( Scoped Application)
I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...
Resolved! How to access MRVS variables (on Change Script)- Record Producer
I have a variable called total_cost in my MRVs, and I want to calculate the sum of total_cost across all rows. I’ve created another variable called total cost of all products, and the total of total_cost from each row should be reflected in this vari...
Update data using Product Catalog Open API
Hi All, I am working on Product Catalog API OOB functionality. I am facing issue while trying to break link or update Product Categories link using Product Catalog Open API.Let's take an example, I have created below Product Category Hierarchy or lin...
Resolved! " Enter an account or consumer in customer order " error while selecting a product offering
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...
Resolved! Sales and Order Management (Product Catalog Management)
Q1.Why am i not able to Increase the quantity? How can i do that?Q2. I have another problem , which is i am unable to use the convert Lead Button in lead management , the button will convert the lead to an account or consumer , but the button is not ...
Resolved! Order Enrichment flow not triggerred when Product Order placed via TMF 622
Hi, I want to trigger order enrichment flow when the Product Order is triggered via TMF-622 Product Order API. I have defined the order enrichment flow for the same. The order directly moves to 'New' state waiting for the approval. However the order ...
SOM - Display of product offerings catalog loads indefinitely
Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...
Need guidance on Account state update in Order Management
Hi Community,I’m working on Order Management in ServiceNow and would like to understand how account state is updated during the order lifecycle. For example, when a customer places, modifies, or disconnects an order, how does the system handle accoun...
Open State Management - configInstance Payload issue
ServiceNow can't able to generate NodePath structure for child products. After recent update, our existing product configuration in Open state management was not working while checking we came to know ServiceNow can't able to build the complete struc...
Resolved! Set mandatory in Product configurator - Open state management
I want to make some characteristics mandatory if certain conditions are met how can I achieve this using open state management? Compatibility rules are not working for me in UI level.
Facing an issue while customising an OOB script for Product Offering Eligibility in ServiceNow
We're currently modifying the out-of-the-box script include to return an encoded query based on a combination of two fields. While the script works correctly when returning a single field condition, it fails when we append multiple conditions using t...
Issue triggering a fulfilment Flow from an Order
HI all,I am currently implementing Sales and Order management, and I run into a weird situation.In order to have a flow being triggered from a Customer Order (record created after we use the guide in CSM/FSM workspace), we need to decompose the Custo...
Product Offering Bundle
Hi everyone,I’m fairly new to SOM and wanted to check if there’s an out-of-the-box way to bundle two product offerings without creating a new product specification — just by using a product offering relationship.My use case: whenever a customer order...
