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Change field length in dictionary

I am experiencing an issue when trying to update the length of the 'Tech Remarks' field from 2000 to 250 characters. The field is a string type, but when i am trying to change the value, the value is cleared, and an error message is thrown. could you...

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Resolved! TMF622 payload example (Change)

Hi, Instance info:Build name: XanaduBuild date: 02-11-2025_1733 I am trying to create a payload for the MACD scenario, where I am trying to update/change the Product Inventory. the payload I have created is pretending to be sent from an external syst...

bmedic by Tera Contributor
  • 1076 Views
  • 6 replies
  • 0 helpfuls

Validate Product before Creating order line item

Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...

Athuldas S1 by Mega Contributor
  • 353 Views
  • 2 replies
  • 0 helpfuls

Is there a field in Servicenow regarding the Buyer role?

I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...

Open State Management

I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catal...

Resolved! Dynamically show/hide characteristic (option)

Hi all,I am looking at the options to dynamically show/hide characteristic and/or characteristic options based on the other characteristic values chosen.Imagine scenario:I am selling mobile phones, Mobile phone 1 and Mobile phone 2. In the runtime (c...

bmedic by Tera Contributor
  • 1180 Views
  • 9 replies
  • 8 helpfuls

Export and import product catalog entities

Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...

Ksenija1 by Tera Contributor
  • 476 Views
  • 3 replies
  • 0 helpfuls

Add Button Inactive When Customizing a Product

Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...

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Andy Ellis by Tera Contributor
  • 482 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order tasks in SOM

Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...

KateI by Tera Contributor
  • 735 Views
  • 1 replies
  • 1 helpfuls