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Price is not populating in the quote line item level

For My Product I have created price list. And Once I go to the product configurator in the quote and click on the customize button the price that is set it is visible. And once I click on Add button, it is not reflecting in the quote line item level....

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Connecting tasks in Order Fulfilment

Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...

Change field length in dictionary

I am experiencing an issue when trying to update the length of the 'Tech Remarks' field from 2000 to 250 characters. The field is a string type, but when i am trying to change the value, the value is cleared, and an error message is thrown. could you...

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Resolved! TMF622 payload example (Change)

Hi, Instance info:Build name: XanaduBuild date: 02-11-2025_1733 I am trying to create a payload for the MACD scenario, where I am trying to update/change the Product Inventory. the payload I have created is pretending to be sent from an external syst...

bmedic by Tera Contributor
  • 1258 Views
  • 6 replies
  • 0 helpfuls

Validate Product before Creating order line item

Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...

Athuldas S1 by Mega Contributor
  • 403 Views
  • 2 replies
  • 0 helpfuls

Is there a field in Servicenow regarding the Buyer role?

I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...

Open State Management

I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catal...

Resolved! Dynamically show/hide characteristic (option)

Hi all,I am looking at the options to dynamically show/hide characteristic and/or characteristic options based on the other characteristic values chosen.Imagine scenario:I am selling mobile phones, Mobile phone 1 and Mobile phone 2. In the runtime (c...

bmedic by Tera Contributor
  • 1309 Views
  • 9 replies
  • 8 helpfuls

Export and import product catalog entities

Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...

Ksenija1 by Tera Contributor
  • 573 Views
  • 3 replies
  • 0 helpfuls