How can I tie multiple contracts to the same service offering

ppchuyrocha
Tera Contributor

We only use the ITSM application.

In the Service Offering form, the ability is tie contracts to service offering is a one to one (instead of a list collector).

We have multiple cases where this is needed.

Can you please shed some light on this?

thanks

2 REPLIES 2

Tanushree Maiti
Kilo Patron

To tie multiple contracts to the same service offering, you need to change this relationship model from a reference field to a Many-to-Many (M2M) relationship or utilize the Related Lists functionality. 

 

Check this link for script for it.

https://www.servicenow.com/community/developer-forum/triggering-a-business-rule-when-an-object-on-a-...

 

 

Also refer:

https://www.servicenow.com/community/common-service-data-model-forum/can-application-services-have-m....

 

https://www.servicenow.com/community/common-service-data-model-forum/link-between-services-offerings...

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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StephenR0086629
Tera Contributor

That limitation with the one-to-one relationship is honestly pretty frustrating, especially when real setups almost never work that cleanly. In cases like this, I’ve seen people work around it by introducing an intermediate table or custom relationship, since relying on the default field usually won’t scale. Feels like one of those areas where the platform expects simplicity but real use cases are way more complex.