Product Offerings in Contract Not Shown

snehapatel
Tera Contributor

3 hours ago - last edited 3 hours ago

Hi,

 

I have a usecase to implement wherein the contract needs to be created which should include the product offers and the price adjustments. The contract is with the parent account. However, the price adjustments should be also made available to the child accounts when they order the product offers included in the contract. One thing I have observed, is even if the related contracts section of product offering has the contract, the product offerings are never displayed in the Contract Details page. 

 

Could you please guide how the product offerings and the price adjustments can be included in the contract. ?

 

Thanks,

Sneha

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Connectmustaq
Mega Guru

an hour ago

Hi @snehapatel ,

 

To include product offerings and price adjustments in a contract for a parent account, and have those price adjustments apply to child accounts when they order those products, here are key points and guidance from ServiceNow order and contract management best practices:

How to Include Product Offerings and Price Adjustments in Contracts

  • Link Product Offerings to Contracts:

    • Product offerings need to be explicitly linked to the contract record. This is often done via related lists or contract-product relationship tables.

    • Sometimes product offerings show as related to contracts but do not appear on the Contract Details page if proper linking or publishing is not done or catalog cache is not refreshed.​

  • Price Adjustments:

    • Use Configuration Component Price Adjustment Matrix to define price adjustments for specific products or bundled offerings within a contract.​

    • Price adjustments can be created based on criteria such as quantity, product configurations, or discounting rules.

Enabling Price Adjustments for Child Accounts:

  • Parent-Child Account Relationship:

    • The contract belongs to the parent account.

    • To let child accounts benefit from the contract’s product prices and adjustments, you must establish the parent-child account hierarchy.

    • ServiceNow supports inheritance of contract terms and fields from parent to child contract requests.​​

  • Inheritance Configuration:

    • Configure the system to allow child accounts to inherit contract conditions like pricing and product offerings from the parent account’s contract.

    • This might involve linking child contract requests to the parent contract or enabling specific inheritance rules.

  • Contract Details Display Issue:

    • If product offerings are not displaying in the Contract Details page despite being linked, check the following:

      • Confirm product offerings are published and associated with the contract.

      • Regenerate the catalog or product cache to refresh UI display.​

      • Verify related list configurations and filters on the Contract Details page UI.

Recommended Steps:

  1. Link product offerings explicitly to the contract via related lists or contract product tables.

  2. Create price adjustments using the Configuration Component Price Adjustment Matrix attached to the contract for the product offerings.

  3. Set up parent-child account relationships so child accounts can inherit pricing and product offerings.

  4. Use the “link parent contract” functionality to establish contract relationships and field inheritance for child contracts.​​

  5. Check UI configurations and regenerate caches if product offerings do not appear on the contract details UI.

  6. Test ordering from a child account to ensure price adjustments apply when ordering products from the inherited contract.

You may find below thread helpful:

 


If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

 

 

Kind Regards,

Shaik Mohammed Mustaq

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