How to check the target Sold Product from the Contract record in SOM
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‎01-19-2025 10:54 PM
I can create a Contract (table: ast_contract) with Contract Request from Quote in Sales and Order Management.
This created contract does not seem to include which Product Offering is the target. Specifically, there is no relationship between Contract (ast_contract) and Sold Product (Product Inventory in SOMT). For example, I would like our sales reps to be able to check which Sold Product is based on which Contract.
On the other hand, Sold Product seems to have a relationship to Service Contract (table: sn_pss_core_service_contract). I also understand the difference between the uses of Contracts and Service Contracts as described in the following article.
https://www.servicenow.com/community/csm-forum/contract-vs-service-contract/m-p/3054282
And then, my two questions are as follows.
1. Is Contract's table: "ast_contract" the best practice in ServiceNow OOB to create a Contract from Quote?
2. How can I check the target Contract from Sold Product? (Is it necessary to create a separate Service Contract?)