Inventory Guidance

[KateI]

Hi,

I am wondering what would be the best way to model products in the product offering catalog for order management, in case of products that would usually be sold in bigger quantities and would not need to be tracked individually as inventory.
Is there a way to prevent product orders from producing product inventory records for each item. Is there a way to order something of a certain quantity and have it result in one inventory with quantity reflected in the quantity field on the product inventory record?

Thank you

[Matthew_13]

Hi My Friend,

Yes — you can absolutely model products this way, and I would say your going about it in the right direction.

For items that are sold in bulk and don’t need to be tracked individually the goal is to treat them as quantity-based inventory, not serialized inventory. ServiceNow supports this — you don’t have to create one inventory record per unit unless the product is configured that way.

My recommended approach would be:

• Set the product up as non-serialized / non-asset-tracked

• Allow ordering by quantity in the Product Offering

• Configure fulfillment so it updates a single inventory record’s quantity on hand, rather than generating one record per item

So instead of:

• ordering 50 → 50 inventory records

You get:

• ordering 50 → one inventory record with quantity = 50 - and decremented as orders are fulfilled

If your current setup was creating individual inventory records, it typically means your product is behaving like a serialized/asset item or the fulfillment loggic is using a per-unit inventory action.

For consumables, licenses, materials, etc.,, the recommended pattern is:

• single inventory record

• quantity tracked on that record

• orders adjust the quantity, not the number of records

Your not trying to do anything unusual here — this is actually from what I have seen a common and supported model for bulk products. The exact configuration just depends on whether your using Telecom OM, standard Order Management, or something tied into Asset/Inventory Management.

@KateI - If this answers for you, please mark Accepted Solution and Thumbs up!

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