Resolved! What is lead Managment in SOM
What is lead Managment in SOM
Forum Posts
Export and import product catalog entities
Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...
Add Button Inactive When Customizing a Product
Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...
How can I add a Product Offering with Product Specification to a bundled Product Offer?
Hi Community, I wanted to create a bundle product offer (e.g. Closed Rack Bundle), which includes a product offer 'Power and Cooling'. I have created the Power and Cooling product offer with the Product specification filled which is with the Service ...
Product Specifications are not appearing while creating an Order Line Item.
"Copy child specification characteristics" checkbox is not appearing for some of the product Specification!Can anyone explain me the reason?
Is it possible to automatically reflect clauses based on Quote Line Item in the contract documents?
Hi all, We would like to generate Contract Documents from orders using CM Pro, and incorporate clauses based on the Quote Line Item. Is this possible? If so, I would like to know how to set it up. Thank you for your assistance!
Resolved! Order tasks in SOM
Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...
Resolved! Can you access the product catalog from the portal ?
im trying to have something like that from the portal
IS nested Characteristics Supported in SOMT
Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"?Question :2:I have to pre - sync few billing related characteristics(some may have prices) before commenc...
Is it possible to add new fields to a Price List Line record?
E.g. I want to add new custom fields to existing Price List Line record.
Resolved! Sales CPQ and opportunity customer portal
is there a OOTB portal page/widget available for quote and opportunity managment for Sales journey from customer service POV ?
how to generate a quote
Could you tell me how to generate a quote in ServiceNow?Currently, we are following these steps:1. Upload PDF template on any record, such as an incident record or an order record, as an attachment.2. I create two XLM files. One is set up the "Genera...
During quote creation for some product offering , bundled PS are showing up and service orders
During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created. EG: PO-Composite PS-3 Child PSSo when the customer order is decomposed only product order is getting created a...
Guidance MACD E2E: Product & Service in a same Change Order
I am trying to check the change order feature of SNOW, and it seems that if we place product order and service order in a same order payload and submit. The service order is not decomposing as expected? I'm trying with OOTB instance. Is this expected...
How to display the appropriate input fields for the Characteristic's Input field type
I selected Date for the Input field type in Characteristic and set it to Product Offering, but the input field in Catalog Configurator is still a simple Text Input field and I need to enter text directly. Is it possible to add an input field , such a...
