Hi everyone,I have a few products in the catalog that can be ordered together or separately (all of them are standalone products, but we can create an order with a few of them). For each order I have a few general tasks that need to be created, and t...
Hi all, I am submitting a payload (TMF622 - New Provide) where I have a parent (product) OLI with two children (products) OLIs. Both parent and child products have an ExternalProductInventory ID set in the payload.Once a Customer Order is created in ...
I am experiencing an issue when trying to update the length of the 'Tech Remarks' field from 2000 to 250 characters. The field is a string type, but when i am trying to change the value, the value is cleared, and an error message is thrown. could you...
Hi, Instance info:Build name: XanaduBuild date: 02-11-2025_1733 I am trying to create a payload for the MACD scenario, where I am trying to update/change the Product Inventory. the payload I have created is pretending to be sent from an external syst...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
Hi All,Currently in SOMT once we add the product offering from the catalog the line items are getting created automatically even in case of any error or empty values for mandatory characteristics, I want to validate it before creating a line item and...
I attempted to add the Order action from the customer order table as a header context variable in open state management. However, when I included my context variable as a key in the L2C Entity Attribute table for Customer order. Order type, the catal...
Hi all,I am looking at the options to dynamically show/hide characteristic and/or characteristic options based on the other characteristic values chosen.Imagine scenario:I am selling mobile phones, Mobile phone 1 and Mobile phone 2. In the runtime (c...
What is lead Managment in SOM
Hi all! Has anyone here faced issues with creating duplicate records while importing characteristics for product offerings when trying to export and import product catalog entities? I followed a bottom-up approach - first importing characteristics, t...
Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...
Hi Community, I wanted to create a bundle product offer (e.g. Closed Rack Bundle), which includes a product offer 'Power and Cooling'. I have created the Power and Cooling product offer with the Product specification filled which is with the Service ...
"Copy child specification characteristics" checkbox is not appearing for some of the product Specification!Can anyone explain me the reason?
