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Add Button Inactive When Customizing a Product

Hi, I've created 2 Product Offerings, one that does not have any characteristics and one that does.Whilst I can add the Product without the characteristics to the Order, the 'Add' button is inactive for the customizable product, regardless of the opt...

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Andy Ellis by Tera Contributor
  • 537 Views
  • 3 replies
  • 0 helpfuls

Resolved! Order tasks in SOM

Hi everyone,We are configuring a fulfilment flow and wish to have an order task that is connected with the order instead of an order line item. We would like that the task gets created once with every customer order regardless of the offerings that w...

KateI by Tera Contributor
  • 845 Views
  • 1 replies
  • 1 helpfuls

IS nested Characteristics Supported in SOMT

Question1:Under Product offering say I have A,B,C, D as characteristics.Can i have x,y,z characteristics nested under my main Characteristic "A"?Question :2:I have to pre - sync few billing related characteristics(some may have prices) before commenc...

MalayanurKR by Tera Contributor
  • 412 Views
  • 1 replies
  • 0 helpfuls

how to generate a quote

Could you tell me how to generate a quote in ServiceNow?Currently, we are following these steps:1. Upload PDF template on any record, such as an incident record or an order record, as an attachment.2. I create two XLM files. One is set up the "Genera...