plugins are needs to be installed for Sales and Order Management
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yesterday
Hi All,
Can help me with which are the plugins needs to be installed for SOM in PDI,
Any help is highly appreciated.
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4 hours ago
Hi,
The best way to identify all required plugins for Sales and Order Management (SOM) is to follow the official SOM configuration documentation. The plugin requirements are listed there, but they’re spread across different sections such as Order Management, Product Catalog, CPQ, and Customer Service Management, so you’ll need to review each section carefully to capture the full set of dependencies.
From reviewing the documentation, SOM typically involves installing Order Management, Order Operations Case Management, Product Catalog Management (including Core and Portal), Product Inventory Advanced, Customer Service Management, CPQ (Configurator and Integration), Contract Management for SOM, Customer Contracts and Entitlements, Product and Pricing Rules, Sales Agreement Management, and the related Sales applications like Opportunity, Quote, Forecasting, Quota, Lead Management, and Engagement Sequences.
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4 hours ago
Here is the official Documentation Link - Configure • Zurich Sales and Order Management • Docs | ServiceNow
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4 hours ago - last edited 4 hours ago
Under this SOM documention ->configure : Check which feature you want to explore. Based on that way install the plugin. Like -
- install the Order Management application (sn_ind_tmt_orm) //https://www.servicenow.com/docs/r/order-management/order-mgt-install-providers.html
- (app-l2c-cockpit) // https://www.servicenow.com/docs/r/order-management/configuring-lead-cash-process-management.html
- RMA Case Management plugin (com.sn_csm_rma_case). //https://www.servicenow.com/docs/r/order-management/activate-return-merchandise-authorization-plugin....
