" Enter an account or consumer in customer order " error while selecting a product offering

[MohanKrishV]

" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for user to select the products and services, I am using a OOB widget i.e. product catalog but facing error mentioned in the subject. Please suggest a solution.

[Kenta Koizumi]

Hi @MohanKrishV ,

Do you mean Business Portal you mentioned as service portal?

If then, you need to login Business Portal as a customer user account.

Your screen shot seems that you logged in as admin user.

[MohanKrishV]

Hi @Kenta Koizumi , Thanks for the solution, i actually built one SP and business portal and faced same issue. Now , what are the roles I need to grant for a customer account.

[Kenta Koizumi · Accepted solution]

@MohanKrishV 

Please refer to this product document.

https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...

[MohanKrishV]

@Kenta Koizumi I modified the CSM portal and added the product catalog widget as home page and it shows the customize option to select the product from catalog , but after clicking on add button I am getting the error "Enter an account or customer in the customer order". There is no feasibility to add account in this scenario. how can I submit a customer order from service portal.