- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-22-2025 08:32 PM
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for user to select the products and services, I am using a OOB widget i.e. product catalog but facing error mentioned in the subject. Please suggest a solution.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2025 05:20 PM
Please refer to this product document.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-22-2025 08:37 PM
Hi @MohanKrishV ,
Do you mean Business Portal you mentioned as service portal?
If then, you need to login Business Portal as a customer user account.
Your screen shot seems that you logged in as admin user.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-22-2025 09:01 PM
Hi @Kenta Koizumi , Thanks for the solution, i actually built one SP and business portal and faced same issue. Now , what are the roles I need to grant for a customer account.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2025 05:20 PM
Please refer to this product document.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-25-2025 08:17 AM - edited ‎04-25-2025 08:18 AM
@Kenta Koizumi I modified the CSM portal and added the product catalog widget as home page and it shows the customize option to select the product from catalog , but after clicking on add button I am getting the error "Enter an account or customer in the customer order". There is no feasibility to add account in this scenario. how can I submit a customer order from service portal.