Quote line item currency

[vadepunaren]

Hello,

In the Quote Line Items, currencies appear differently for different users—some see values in USD while others see them in INR. On what basis is the currency determined for line items? Additionally, how can we standardize the currency across all users or ensure it always matches the Quote’s base currency?

Thanks,

Narendra

[Tanushree Maiti · Accepted solution]

Hi Narendra,

Based on logged in user's country , currency gets decided. fx_currency is the table where country currency mapping is there.

A sample screen shot:

Please refer this ServiceNow documentation links, see if it helps you:

Standard currency fields • Zurich ServiceNow AI Platform Administration • Docs | ServiceNow

[vadepunaren]

Hello Tanushree,

Thanks for your response, is it possible set the quote line item currency based on quote base currency, for ex: I have raised a quote for UK and in GBP Currency and I want to display quote line item currency in GBP. For another quote in Euro, the quote line items currencies in Euro.

Thanks,

Narendra