Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Latest Updates (May 2025) NEW How to Setup Now Assist for CWM videoNow Assist for SPM on-demand bo...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires configuration,...
Let's leverage the next experience for financial baselines! Learn more about Using the new Financials in the Next Experience. Would you like to leverage the next experience for financials, including the financial baselines from the classic exper...
Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...
How to Manage Project Capitalized Costs We frequently hear the question 'How to Manage Project Capitalized Costs?' in order to provide different view of project costs. Although not available out-of-the-box, this article contains a proposed solut...
1.1. Demand Management The Demand Management application consists of tools for capturing, centralizing, and assessing strategic and operational demands. It also provides a single location for managing all the demand information. These setti...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...
DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during futu...
Welcome to the Strategic Portfolio Management (SPM) Quick Start Guide If you're just starting your Strategic Portfolio Management journey, then you've come to the right place. This Guide Overview: Here’s an overview of the topics we will cover...
UPDATE!!! As of Sept, 2025, SPM team is working on an OOB integration that connects EAP directly with Jira, targeted for 2025 & beyond release (with Safe Harbor notice), with the below scope:(NOTE: The timelines are very tentative and may change ov...
The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...
Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning? This guide gives you valuable information you can share with your team, including proven guidance and links to ke...
Please refer to the SPM Delta Deck for Yokohama Release and upgrade the Resource Management Workspace in your instance to use the out-of-the-box solution. The solution described below is an interim solution prior Feb'25 release. Steps 2 to 6 are st...
Q: Why is the export action not working?A: Review your custom map configuration.Ensure the custom field is added to the default screen scheme of the issue.Make sure the Enable Export checkbox is selected in the project integration settings for this...
In Enterprise Agile planning , the dates fields are glide_date fields, while in Agile 2.0 sprints, the dates are glide_date_time fields, So, when synching the EAP Iterations with sprint in Agile 2.0, the Agile 2.0 sprints are set by concatenating 00:...
In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...
Summary: This article addresses the issue of duplicate records in ServiceNow when records are created in Azure DevOps (ADO) and quickly updated. Configuring specific system properties can help control the delay between record creation and updates, th...
Resource Management in SPM Please subscribe to this blog for up-to-date information on Resource Management Workspace Latest Updates (August 2025) Check out the on-demand section on Community to review recent Resource Management Workspace ser...
The Evolution Beyond Investment Portal For years, Investment Portal has been the go-to tool for tracking project status, health, and financials. It provides reliable reporting, but today’s organizations need more than status updates. ServiceNow’s Por...
Knowledge 2026: Call for Content Now Open May 5–7, 2026 | Las Vegas, NV Deadline: October 24, 2025 The countdown is on! Knowledge 2026 (K26) will be our biggest event yet — and we want your stories to be at the heart of it. This is your chance to...
Creating and Customising Status Reports and templates with Dynamic Tokens in Project Workspace Effective project management relies heavily on timely and accurate status reporting, and Project Workspace offers a powerful solution by allowing user...
ServiceNow
seanflack
Steph Morillo
Lisa Latour
