SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Strategic Portfolio Management Vision Series – September 2026 The pace of change isn’t slowing down — and neither should your strategy. Whether you’re navigating budget pressure, competing priorities, or the push to do more with AI, the SPM Vision Se...
Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...
Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...
Introducing the New Demand Management Experience A smarter, guided way to manage demand — built on the same data you already have, ready to use today. Introduction With the Australia release, we're introducing a new way to experience demand manag...
Every Chief Strategy Officer, Chief Information Officer, and Portfolio Director faces the same executive challenge: ensuring every dollar allocated to technology and change directly advances corporate strategy and protects business value. When Stra...
Description When a demand is converted to a project, or when SPM integration is enabled and an alignment project (sn_align_core_project) creates an execution entity (pm_project), two investment records are created in the sn_invst_pln_invst_investmen...
How do you know when to use Programs versus Sub Projects? See below for a comparison of the features. My recommendation: Don't be afraid to consider Programs. Even if your organization does not use the term, you may find the "rolling up" feature valu...
The recommendations in this article are legacy and not applicable from the Xanadu release. Refer to the community article below for updated recommendations: Enterprise-wide Deployment recommendations and best practices If you are looking for S...
Unlock Faster Time to Value with the ServiceNow Strategic Portfolio Management (SPM) Best Practice Library Implementing ServiceNow Strategic Portfolio Management (SPM) is about more than deploying technology—it's about establishing the processes, gov...
DISCLAIMER: This article describes the import and export capabilities between ServiceNow Strategic Portfolio Management (SPM) and Microsoft Project. While both directions are supported, important limitations apply to the transfer of project structure...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...
Big changes come nowadays with SPM which moves to workspaces, to propose a better and easier way of working for all users. Workspaces are not only a matter of user interface, they also revisit processes in place to manage projects, portfolios, resour...
Introducing RIDAC by Type If you manage projects in Project Workspace, you know RIDAC - your Risks, Issues, Decisions, Actions, and Change Requests, all in one place. Until now, that "one place" was a single flat grid (now called All RIDAC) with ev...
Hey ServiceNow Community, Managing project financials can get complicated quickly, especially when you are trying to balance the needs of project managers tracking everyday costs with portfolio managers who need to oversee high-level targets. In ...
ServiceNow SPM SPM Financials:Calculations & Rollup Flow A complete reference for Project and Demand financials — source-of-truth tables, metric formulas, breakdown types, rollup hierarchy, and common Q&A. The Sources of Truth Every financial f...
Identify Similar Records Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog. With a simple button click on any demand record, the s...
What is the AI Resource Finder The AI Resource Finder is an AI-assisted staffing capability in the Resource Management Workspace (RMW) and Project Management Workspace (PWS) that recommends the best-fit resource for an unassigned resource assignment....
SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
The AI Resource Finder helps you answer one question fast: who's the best person to fill this unassigned resource assignment? Instead of scanning your team manually, you get ranked recommendations and an AI rationale based on availability and past ex...
Introducing AI Identified Project Risks Now available in ServiceNow Project Workspace. AI analyzes your project data, detects emerging risks, and populates your RIDAC log automatically in transient state, complete with rationale and mitigation plan...
If you've recently started receiving automatic Project Insights emails, you may be wondering where they're coming from and how they're generated. If you're curious about how those got there or how to customize them to fit your organization's needs, t...
What is SAFe-to-EAP Migration? SAFe-to-EAP migration is a one-time process that moves your SAFe data like Portfolios, ARTs, Teams, PIs, Sprints, Epics, Features, Stories, and Tasks into the Enterprise Agile Planning (EAP) workspace, creating corre...
ServiceNow SPM Project Financial DiagnosticsFunctional Reference A comprehensive functional reference for the diagnostic & auto-fix framework that detects and repairs financial data discrepancies across Planned Cost, Actual Cost, Budget, E...
ServiceNow
Steph Morillo
LisaLatour
