Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Strategic Portfolio Management Vision Series – September 2026 The pace of change isn’t slowing down — and neither should your strategy. Whether you’re navigating budget pressure, competing priorities, or the push to do more with AI, the SPM Vision Se...
Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...
Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Overview This guide explains how to integrate Enterprise Agile Planning (EAP) with Azure DevOps (ADO) using a three-layer integration approach: These steps apply exclusively to ADO teams integrated via SAFe, where Iterations/Sprints can only be creat...
It is "time" to tackle the mystery of Time Cards displaying in the Time Sheet Portal... It is always recommend to have users enter time via the Time Sheet Portal, and not the native UI, as the Time Sheet Portal associates Time Cards to tasks. What t...
SPM Australia Release - 2026 March Please check out the Delta Decks attached to this post for release overview This release expands AI assistance across the full SPM lifecycle from auto-generating project status reports to surfacing goal insights...
Strategic Portfolio Management Vision Series – September 2026 The pace of change isn’t slowing down — and neither should your strategy. Whether you’re navigating budget pressure, competing priorities, or the push to do more with AI, the SPM Vision Se...
Building a project plan and creating tasks is one of the most time-consuming parts of a Project Manager's week. Pulling together a WBS, sequencing tasks, updating project details, and creating templates — it's foundational work, but it's also the kin...
Enterprise Agile Planning (EAP) in ServiceNow's Strategic Portfolio Management (SPM) Please subscribe to this blog for up-to-date information on EAP Welcome to the Enterprise Agile Planning (EAP) Guide. As organizations continue their business tr...
If you've been holding off on adopting the new financials experience in Project Workspace or Strategic Planning Workspace because your organization runs projects across multiple countries—this one's for you. The Problem We've All Been Working Aroun...
Introduction Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution. The ServiceNow Strategic Portfolio Management (SPM) functional data model centers on ...
Identify Similar Records Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog. With a simple button click on any demand record, the s...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Risks & Actions (RIDAC), Financials, and Schedule. For each topic, it explains what is monitored, when an insight is triggered, the default threshold...
Overview This article outlines the topics detected by the Project Insights engine, focusing on Resource Management. For each topic, it explains what is monitored, when an insight is triggered, the default thresholds, and the value it provides to yo...
This article is a quick reference to understand the calculation behind Project financials. Below is a screenshot of the Financials section from Project/Demand Total Planned Cost: It's the total estimated cost of the Project. In ServiceNow, it is jus...
Introducing AI-Generated Project Status Reports Now available in ServiceNow Strategic Portfolio Management. This AI-powered capability analyzes your project data and generates complete status reports - including predicted health indicators using yo...
Overview This article outlines all the topics detected by the Project Insights engine, focusing on Task Management and Milestones. For each topic, it explains what is monitored, when an insight is triggered, the default thresholds, and the value it...
Overview Once Project Insights is set up, it works out of the box with sensible defaults. But every project is different and this article explains how to customize which topics are enabled, what thresholds trigger an insight, and how to interpret t...
What is Now Assist for SPM Project Insights? Now Assist for SPM continuously monitors your project data and delivers AI-generated insights directly to project managers — surfacing risks, delays, and opportunities without requiring manual review of ...
What is the purpose of ‘planning item’ table? SPW enables portfolio/product managers to do hybrid planning i.e., the ability to plan both waterfall (projects) and agile (epics) work together and view all the items on the same roadmap. This will help...
Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...
Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...
ServiceNow
Steph Morillo
LisaLatour
