Action not authorized message when creating a new Workflow

riaz_mansuri · ‎07-27-2016

When I try a create a new workflow I am now receiving the error Action not authorized

The table I am trying to create a workflow from is the ast_contract

I am an Admin and have never seen this before

Any ideas?

Thanks,

Riaz

riaz_mansuri · ‎07-29-2016

I have received the solution from Service Now and it is now working well.

I had a UI action which worked before but when the system upgraded from Geneva Patch 1 HF 5 to Geneva Patch 3 HF 2, on June 9th it broke.

The current release, it shows the UI Action, even if the condition is false. Then when trying to Submit the form, the issues occurs.

UI Action name is Submit

The last valid version, applied contained the following condition: current.canCreate() && !current.getTableName()=='change_request' The exclamation mark at this position is evaluated before the comparison (==) and therefore, it fails, returning false. The correct condition, which was applied in both instances, should be like this: current.canCreate() && current.getTableName() != 'change_request' Now the != is evaluated correctly comparing the return or getTableName method and comparing it with the string 'change_request'.

The issue is resolved.

Thanks,

Riaz

View solution in original post

david_legrand · ‎07-27-2016

Do you have any added ACL on the matter?

riaz_mansuri · ‎07-27-2016

Sorry what do mean? Added ACL where?

I have created multiple workflows and have never seen this before.

david_legrand · ‎07-27-2016

Actually I think I know, are you impersonating someone on the same session (browser)?

I think you're impersonating someone not admin on another tab and you have this page.

If not and if you're an admin, it would probably mean an ACL (security rule) has been created.

riaz_mansuri · ‎07-27-2016

Hi,

Not impersonating anyone else. I have tried in another browser also.

No ACL rule has been created, I am the only Admin.

Riaz