Agile Triage Boards - For Enhancements?

[Duncan Pederse1]

Hello all,

I had a question about the Agile Triage Board, specifically with regard to Enhancements, and whether they should be triaged, i.e. whether a Triage Board should be created with which to add Enhancements to the Backlog, or whether users should simply use the "Create Story" UI Action on the Enhancement record itself, to create Stories which will then appear in the backlog.

It seems to me that the Triage Board makes use of the field "Agile Story" on the triaged record, and the field "Original Task" on the Story record, which is useful when triaging records which have nothing to do with Agile Development. However, when Stories are created as children of Enhancements, in the traditional fashion, using the OOTB "Create Story" UI Action on the Enhancement record, it is the Enhancement field on the Story form which is populated with the Enhancement reference, and not the Original Task field. Therefore it seems to me the Triage Board functionality does not correctly leverage Agile functionality in tying the generated Story record to the Enhancement.

Additionally, if an Enhancement is added to the Backlog via Triage Board, the record appears in the Backlog as an Enhancement. However, if additional Stories are added as children of this Enhancement, then those Stories appear in the Backlog as Stories. Stories and Enhancements look totally different in the backlog.. they are completely different colors. So it makes for confusing UI when some Stories are appearing differently in the Backlog based on whether they were created as a result of an Enhancement being triaged vs by use of the Create Story UI Action on the Enhancement form.

So my question is, do these concerns seem valid to anyone else? Should Enhancements be triaged? Are there other possible complications or advantages to the Triage Board that I am missing?

Thanks

Duncan

[dustinh21]

Looking for answer as well.  Anyone on the ServiceNow side?

[David Olson]

I discovered this, too, and what I think - and hope - is useful is being able to see the number of new enhancements, etc. on the Triage Board on the Backlog, so I'm planning to continue experimenting with that.

However, I also find that having the enhancement names on the Agile Board instead of the story names poor user experience, and would very much like to be able to see the latter.

[gmccullough]

I found another similar question that stated that you can add the Original Task field to the list and/or form and assign the enhancement number to that field and the story will be connected to the enhancement and show on the related list from the enhancement form.