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Setting Homepage for specific group

I have a ABC domain under TOP, this ABC domains contains 3 companies. I want to set seperate Homepage for ABC domain. When any of the companies under ABC domain logs in they need to see this Homepage.All these users from ABC domain has "itil" role , ...

venkatkk by Tera Contributor
  • 3110 Views
  • 4 replies
  • 1 helpfuls

Sub Project Cost Rollup To Parent Project

Hello,I'm struggling to be able to rollup my sub project costs to the parent project. OOB this doesn't seem to happen both on Helsinki or Istanbul.If we look at the OOB field "Actual Cost" I can roll this up from Project Task to Sub Project however I...

chrisp83 by Kilo Expert
  • 2309 Views
  • 6 replies
  • 1 helpfuls

PPM performance issues

Hi All:I would to pose few questions to the group to see if someone is having poor performance issues within PPM application. In my organization we are using the PPM application out of the box with no custom enhancements. We are experiencing extreme ...

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Cost (Actual vs. Budget) report

Has anyone found a way to create the report found on the new portfolio workbenches that shows the actual expenses vs. the total budget? We are trying to find a clean way to show this at the PRJ-level but have been unsuccessful.

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zachary by Kilo Contributor
  • 2617 Views
  • 5 replies
  • 0 helpfuls

Show 'Requested for' in report

Hi  Is there any way to show Requested for column in TASK table report.  That would be useful when make gauges or lists from the TASK table.I didn't manage to find the proper value from Available choice list.  

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porknan by Kilo Contributor
  • 3980 Views
  • 15 replies
  • 0 helpfuls

Relationship between the contract and the CI

Hello,I wanted to import a relationship file between contracts and CI, but I'm stuck.In the "cmdb_rel_ci" table, we have the two elements used in transforme MAPParent --> type = CI configurationChild --> type = CI configurationI have already imported...

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FTE vs. Schedules when it comes to Resource Availability

While working through our implementation of Resource Planning, we found that we have the requirement to have some users only available part-time. It appears that there are two ways to do this:1. Create a schedule for each user that excludes the days/...

Paul Bloem by Tera Expert
  • 2221 Views
  • 6 replies
  • 2 helpfuls

Stripping attachments from inbound emails

A while ago I wrote a small Business Rule that stripped out image attachments from emails.Works pretty well, but it was not restricted to working on embedded files, so a user attaching a genuinely small image may find it stripped.I have revisited thi...

poyntzj by Kilo Sage
  • 6034 Views
  • 7 replies
  • 3 helpfuls

How to get cost based on labor rate card and time card for a task?

How can I relate the time spent on a Service Catalog Task to the Labor Rate Card to calculate the total cost of a resource for a task? I am trying to get the task to be listed in the expense lines in the Labor Rate Card form with the cost for each ta...

sid_hegde by Giga Contributor
  • 1829 Views
  • 4 replies
  • 4 helpfuls

Resolved! Adding an entry to calendar messes up resource allocations

Geneva Patch 6.   Installed resource management, working with it essentially OOB and immediately see an issue - when you add a calendar entry, ServiceNow basically adds three allocations - one of type Allocation, one of type Allocation-Calendar, and ...