Hi All, Hope you're well, I wonder if someone can give me some advice on this issue I'm using Service Now for the first time and still getting to grips with it, I have stripped the planning console down to it basic elements for the time being just so...
Hi, We are currently in Madrid. Can anyone please help me in understanding how the Amount in Expense Line is getting calculated ? I have Cost Plan created via a Resource Plan of type Group with the start & end date as 12/1 to 12/15. Now Resource ...
Hi, When we search for a Roles under Resource Application we have Resource Roles which comes from resource_role table and we have roles which we basically used for the security purpose like granting with the role get an access etc Can anyone please...
How can I hide the markup on project status report fields in lists and reports? If I export to PDF the content looks fine. But if we view it online in list view or export to Excel the fields include the mark up. Is there a way to print/view without ...
I am working on the Now Learning Simulator for PPM Implementation and need help (steps given to me) to understand how to modify a project template. Here is the task from the Simulator that I am trying to understand and need to know the specific steps...
In theory, when a Change Request for pushing new functionality to Production is made, has 1) UAT effectively already occurred and 'passed' allowing for one to make the Change Request, or 2) is the Change Request made and then as UAT occurs the result...
We are in the process of implementing demand management and I am struggling to understand the correct approach as it pertains to enhancement requests & stories. Our current process is: 1. Incident logged by end user to request a functionality chang...
Hi: In London 'Investment Portal' how can you change the default columns displayed on the Overview and timeline tabs? Thank you! Rita
how to get Traceability matrix for PPM - Idea until project closure?
Hi, I need some help on leveraging Rate model for time card to calculate actual amount correctly. My rate model has attributes as Group (sys_user_group) & Role (resource_role). When I create a resource plan and rate model is correctly applied (planne...
Within PPM there is a system property, com.snc.project_management.home_page.project, that captures a users "preferred" project. I was hoping someone would be able to shed more light on how this preference is updated in the sys_user_preference table. ...
Hi, I see we have something called as Labor Rate Cards can anyone please help me in understanding the purpose of Labor rate cards ? I see the doc but i dont get much information on this https://docs.servicenow.com/bundle/newyork-it-business-manag...
How to remove the save button on a few tables like(idea, cost plan,dmn_requirements,incident, problem,change etc)? in my instance, 2 save buttons are visible on form example one save button from an idea table and other save button from "global " tabl...
Has anyone ever created a Demand record via Self Service Catalog Item? If you have, what are the licensing issues? I am assuming that every person would need a specific role to create a Demand and a license, like we do for Request Management. H...
how Estimate to completion and estimate at completion field are calculated on cost plan?
