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Demand Management to Enhancement Request

Hi,I'm new to ServiceNow and my question relates to Demand Management and its integration with the other modules.Can the Demand Management module generate Enhancement Requests under SDLC for approved requests?We have a lot of small/minor requests tha...

mikewalsh by Kilo Explorer
  • 3855 Views
  • 3 replies
  • 3 helpfuls

Resolved! Project Task - Show Related Project Fields

On Project Task the field "Project" is a not a usual reference field, but a Composite Field. On Composite Field, Dot-Walking does not seem to be available in the list filter optionsAs an Analyst, I can't report on Project Tasks by fields that are def...

Niclas by Giga Guru
  • 3360 Views
  • 5 replies
  • 2 helpfuls

Resolved! get reference value of a glideAggregate

Hi, I'm trying to get the value of a reference field from the following query but also using getValue() and getDisplayValue() i receive an undefined or null value; how can I get it out?Here the script:"var req_all_sum = new GlideAggregate('requested_...

How do I reset the fiscal calendar?

We loaded the Financial Mgt plugin with sample data in a dev instance.     The problem is that our fiscal year begins July 1 but the current fiscal calendar starts January 1.     How do we clear out the fiscal calendar and start fresh?    

Has anyone ever worked on any consolidation of ServiceNow instances where two companies are merging (or acquiring one another) and their processes and ServiceNow instances are very different? Any thoughts if this is even technically feasible?

Has anyone ever worked on any consolidation of ServiceNow instances where two companies are merging (or acquiring one another) and their processes and ServiceNow instances are very different?   Any thoughts if this is even technically feasible?Thanks...

marcelorsc by Kilo Expert
  • 3775 Views
  • 12 replies
  • 1 helpfuls

Project Status report - Print

Has anyone been able to print the full Project status report.   I have never worked on service portal and finding it difficult to do the same.   I was able to somehow add a printer button but not able to print the report.Can someone help me out in th...

tekivijay by Giga Contributor
  • 1880 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to recover/restore/reinstall Project dashboards

Somehow it appears we deleted our PMO, Project, Program, and Portfolio dashboards. They are not available in the homepage selector any longer and clicking on the modules for each results in a blank white screen. Any ideas on how to recover these or r...

trmiller by Kilo Expert
  • 2370 Views
  • 5 replies
  • 0 helpfuls

Resolved! Permissions on new field in Sys_user table

Hi,Currently the sys_user table is read only for users with an ITIL licence.I want to create a new field and give write permissions to users with an ITIL licence or better yet only to a specific group.Does anyone know how I can achieve this?Thanks,Ri...

Add Project & Demand Timeline Report/Pages on PMO Dashboard

We would like to add Project & Demand Timeline Report/Pages on PMO Dashboard, is that possible?   I can't seem to create a timeline report but is able to create individual timeline pages for the respective project and demand table. Our requirements a...

wais by Kilo Expert
  • 1290 Views
  • 1 replies
  • 1 helpfuls

The "ITSA Unlimited - Fulfiller User"

Upgraded our production instance to Helsinki and then received this message in my inbox.Wanted to now if anyone could help. Is this something out of box from service now with the Helsinki upgrade?I know I havent purchased any additinal fulfiller lice...

sLuintel by Giga Expert
  • 5106 Views
  • 5 replies
  • 2 helpfuls

Expense Line Questions

Our Team was working to understand how Expense Line (fm_expense_line) works. In our current environment, the Expense Line is used exclusively with PPM - Project Managers input expense lines, which get tallied up in the Project Cost field.However, our...

anthonycwong by Kilo Contributor
  • 3428 Views
  • 4 replies
  • 4 helpfuls