How do others report on incidents that are associated with VIPs? We have a need to create a report for seeing all open incidents that have a VIP as the caller. Has anyone created this report? If yes, please share how the report was created.Than...
Hi Everyone I have created a new SLA Definition for Demand that will run if Demand State is Draft and will Stop if Demand State is not on Draft. Questions are:1. How can I apply this NEW SLA Definition to existing tasks so that the existing tasks wil...
Hi apologies if this is a stupid question, we're new to ServiceNow PPM.In the resource management application (Resources) there are 3 drop downs Users/ Groups/Resource RolesUsers and Groups are straight forward - we've created a number of Groups bo...
Hello,I have the below UI action which works great. However, when it is clicked I would like the record Updated (Saved).What do I need to add to the script in order for this to happen?function listener(){var formalName = g_user.getFullName(); ...
Hi All,I have seen the Risk , Value ,Size calculation based on that the position of the demand is decided in the workbench in any quadrant.Can any one explain, How demand management calculates the Risk ,value and Size ( Technical & functional explana...
Hi,Can anyone tell me the relation between the Cost plan, Cost breakdown, Expense line, Resource plan and Time card.I could see that when I create a project/demand and associate a resource plan, cost plan got auto created with cost breakdowns. Once t...
Hi,I have a script which runs fine and displays the results well in the scripts Background.How do I display the script results in service now as a page and have this script run daily? var dupRecords = []; var gaDupCheck1 = new GlideAggregate(...
I know I can link multiple Demands to a single project but now I need to link multiple projects to a single Demand. E.g. Demand fr annual enhancement changes is approved. This then needs to spawn multiple (monthly ) projects. I create the Projects di...
We are currently on Helsinki and I have read in articles that spell check was discontinued in ServiceNow due to the critical flaws and is dependent on your browser. My developer is currently ooo and I am trying to figure out why spell check is not wo...
I have a two reference variable field on a catalog item, which refers to the same table (eg here :- Hardware Models )I want to show the reference list on one reference field should be different from another. means as you can see from screenshot if ...
Hi there - I am trying to learn more about how assignment groups and resource groups work. How is one different from the other? I noticed that some Resource Groups show up as Assignment Groups, if I am not mistaken. Any details someone could of...
In most cases Project Portfolio works great for me.The one challenge I have is when I need to update a project task that has completed in the past. When I do so, it sets the actual end date as 'today' but what I really want to do is mark the project ...
I've been trying to figure out what roles are required (other than admin) that will allow a user access to edit the group member list under Agile - Project - Groups. According to the documentation below, scrum_master and scrum_admin are the only ro...
Hi,Can anyone please explain the difference between a program and a portfolio.wiki saysProgram is a collection of related projects and demandsPortfolio is a collection of related programs, projects and demands.Please let me know the need of program a...
