How to check weather the if we use some role service now charges us or it will be for free? EX: it_demand_user it_demand_manager resource_user resource_manger business_stakeholder it_project_manger Will service now charge by allocating these roles ...
To be able to audit key field changes in our projects, we created this process. When users make a change to a key field, they also create a work note explaining why and then save the changes. Saving both the field change and the work note gives them ...
Currently in the system we have our default project calculation preferences set to Manual. Prior to the Paris upgrade, we were able to update task planned dates with no issues. Post Paris Upgrade, we noticed an error occurring when making updates ...
Hi Does anyone has any documentation or ppt related ITBM standard vs pro for Orlando release I did see below link but i wanted to see if anyone has documentation just like ITSM standard vs pro https://www.servicenow.com/products/business-manageme...
We recently started using PPM to track projects. We are using the time sheet portal as well for both operational work and project work. We make use of tracking time against project tasks, make use of the time categories like (Keeping the lights on) K...
When using the below method for creating a resource group, my presumption was that when using it then it would immediately show as a resource group. However, for this to happen, the role pps_resource needs applied to the group and i'm observing that ...
Hello all , I have to filter the values showing in a list type field which is referring to Business Unit table. I don't want to show those values which are parent to any other BU. It means if a BU has a child then only the child BU should be availab...
Looking at the Business Planner application (and Business Planning Portal) to support an organizational demand. I have found no useful KBA's or other documentation and, surprisingly, there isn't a single youtube video on the topic. The Goals module...
We are looking for the best way to organize project attachments in ServiceNOW. Currently, we are attaching all project related items to the project record (PRJ) but would like to find a better way to manage this within ServiceNOW. Doing this creates ...
Hello developers, I have records on two instances and they are the same records (same sys_ids). If I updated these records on one instance, is it possible to move these changes (or updates) of these records to the second instance as XML? thanks in ad...
Hi, I am trying to configure the agile visual task board for my team for our sprint planning. The VTB is based on the user story table and by default shows lanes for each state in the user story records. I am running into 2 problems: 1. Unhiding ...
Hi Everyone, User is unable to see 'Create Test', 'Create Defect', 'Create Enhancement' in banner of the story even thought user has a roles like 'scrum_story_creator' and many as below, Please let me know the solution.
Hi, what is the difference between Resource capacity vs Resource Availability? Please give an example what would affect either Resource capacity and Resource Availability. For example I know a resource adding holiday via their calender will reduce ...
Hi Can anyone let me know how to close the demand when the enhancement, story change is closed. Currently once the enhancement or story is closed the demand is not getting closed.
I'm trying to understand the Agile development application, but can't seem to figure out in which table I put my scrum meetings and meeting minutes.
