auto created incidents

[WeighedBrass95]

We have incidents get automatically assigned to our helpdesk whenever our Exchange mailbox for suspicious emails receives an email from our end user. Where would I be able to see the rule that automatically creates and assigns an incident whenever a specific exchange mailbox gets an email?

[Juhi Poddar · Accepted solution]

Hello @WeighedBrass95 

Navigate to:

System Policy → Email -> Inbound Actions

or search for Inbound Actions in the Application Navigator.

Hope this helps!

Thank You!

Juhi Poddar

[WeighedBrass95]

Thank you!