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new project workspace not showing "new" and "manage" in related lists

Hello community,new project workspace not showing "new" and "manage" in related lists. we have a requirements as a related list on the project, when i open the project in classic view new button is visible on the related list, however, when we open t...

Community Alums by Community Alums  
  • 705 Views
  • 1 replies
  • 0 helpfuls

How demand score is calculated

According to ServiceNow documentation, the score is calculated this way: ((10 - Risk) + Size + Value) / 3. However, going to a fresh developer instance, it seems to totally ignore the Size. Please check the below 2 screenshots. In both screenshots, I...

find_real_file.png find_real_file.png
Mohammad1 by Tera Contributor
  • 8523 Views
  • 14 replies
  • 2 helpfuls

Date Range custom Interactive Filter

Hello ,I have gone through the below link.https://www.servicenow.com/community/platform-analytics-forum/how-to-create-a-date-range-interactive....  I used the same code in all the environments but only the thing is it's not working in my client envir...

Dropdown.PNG Filter calendar.png
Mrao_2104 by Tera Contributor
  • 517 Views
  • 1 replies
  • 0 helpfuls

Resolved! Resource groups vs User groups

We are planning to implement PPM and resource management. I am trying to understand what the best way is to manage the resource groups within the platform.We have well defined group structure and all ITIL users are in those groups (sys_user_group) an...

attanhes by Tera Guru
  • 4960 Views
  • 7 replies
  • 9 helpfuls

Project Workspace Planning Page UI Action

Hello Community, I hope everyone is doing well.In project workspace, planning page, you can select a row, then click on the three dots and a menu appears.Do you know where these UI actions are setup? I have checked UI actions and code in UI builder b...

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Locking fields inside the Business Case tab in a project.

Hello! I am looking for some advice with locking critical fields in the Business Case tab (like Strategic Priority, Primary Goals, In Scope/Out of Scope, etc.) to prevent unauthorized edits and reduce scope creep. Ideally, after a project has been su...

arohm by Tera Expert
  • 601 Views
  • 2 replies
  • 0 helpfuls

Add review and approval steps to Service Builder

Would it be possible to configure approvals for Service Builder the same way you can create pre-publish flows for Catalog Builder?   Currently, if a Service Owner hits publish it's instantly available to all users, and they're not always very thoroug...